1. COLLECTION OF INFORMATION
When you download the App and create an account (“Account”), we may collect certain information (“Registration Information”) about you, such as:
- Email address
- Mobile number
- Firm Name
- Your discipline
- Your specialty
- Type and size of clients
- Years of experience
- Location and
- Login information and friend lists for social media accounts that you connect to your RelPip Account (this could include, for example, your LinkedIn, Apple or Google accounts (“Social Media Accounts”).
You may be required to create a password in connection with the registration of your Account. Once you register, you will be able to review and change this information at any time by accessing your “Profile” page. You control your user profile and are able to correct or update (other than your email address) your information at any time by just logging in to RelPip. The information we collect helps to enhance the App and verify our Users (robots are not welcome). Registration Information such as your name may be visible to the public on your profile page.
If you contact our Support team, we will receive your email address, and may track your IP address as well as the information you send to us to help resolve your query. We will keep records of our communications with you, including any complaints that we receive from you about other Users (and from other Users about you).
We recommend and encourage you (and all our members) to think carefully about the information you disclose about yourself. When you do upload and choose to complete the profile information including your professional photo, you are explicitly consenting to our processing of your information and making this public to other users in order for them to determine if a Relationship of Distinction (RD) is possible.
When you post information about yourself or use our internal messaging function, the amount of personal information you share is at your own risk. Please see Section 4 below for more information on who can access what you post on RelPip. If you post anything that is inconsistent with our Terms and Conditions of Use, we reserve the right to terminate your Account to protect the integrity of the app and the RelPip community.
For safety and security and to ensure you have the best possible user experience, we require users to verify their accounts and might ask for your phone number. We want to make sure you are not a robot! And we also want to avoid fake RelPip accounts being created which can be used for malicious activities and cybercrime – they threaten the RelPip community and spoil things for everyone. We use a third party provider for account verification who will keep your phone number for up to 90 days for fraud identification purposes. We collect and use your phone number on the basis of our legitimate interests identified in section 11 below and for the prevention of fraud.
It is your responsibility to ensure that your account details are kept up to date. If your phone number changes, please ensure that you update this in the settings section.
To prevent abuse of the app/site, RelPip uses automated decisions and moderators to block accounts as part of its moderation procedures. In order to do this, we check accounts and messages for content that indicates breaches of our Terms and Conditions of Use. This is done through a combination of automated systems and our moderators. If an account or message meets certain criteria that demonstrate that the Terms and Conditions of Use are likely to have been breached, the relevant account will automatically be blocked. All users of accounts that have been blocked will be notified that their account has been blocked and affected users can contact RelPip to contest the decision.
RelPip also uses automated decisions to prevent fraudulent payment transactions being processed as part of its anti-fraud procedures. In order to do this, our systems check payment transactions for behavior that indicates breaches of our Terms and Conditions of Use. If a transaction meets certain criteria that demonstrate that the Terms and Conditions of Use are likely to have been breached and the transaction is likely to be fraudulent, the relevant transaction may automatically be blocked. Where a transaction is blocked, the user will be notified that their transaction cannot be processed and affected users can contact RelPip to contest the decision.
If you decide to purchase any of our premium services, we will process your payment through Apple or Google Play. Retain this securely for the prevention of fraud and for audit/tax purposes.
For users who are California residents, the data we may collect falls within the following categories of “personal information,” as defined by the California Consumer Privacy Act (CCPA):
- Identifiers, such as name and location;
- Personal information, as defined in the California customer records law, such as contact (including email and telephone number) and financial information;
- Characteristics of protected classifications under California or federal law (if you choose to provide them), such as age, gender identity, marital status, sexual orientation, race, ancestry, national origin, religion, and medical conditions;
- Commercial information, such as transaction information and purchase history;
- Biometric information (not relevant here);
- Internet or network activity information, such as browsing history and interactions with our websites and apps;
- Geolocation data, such as mobile device location;
- Audio, electronic, visual and similar information, such as photos and videos;
- Professional or employment-related information, such as work history and prior employer;
- Non-public education information; and
- Inferences drawn from any of the personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics.
By using the App, you acknowledge that RelPip is a national app operating through servers located in the United States.
If you turn these features on, when you use your mobile, we will collect information about WiFi access points as well as other location information about your longitude and latitude and may save your device’s coordinates to offer certain features to you. This information helps us identify your business location and we may use it to personalize the App and make it easier for you to interact with other members, by enabling the information to be displayed and shared with other members choosing to view members in the mileage radius of their membership level.
If you have enabled location services, but wish to turn them off, you can do so by the following methods:
- iPhone app — settings, privacy, location services, RelPip
- Android — settings, location, RelPip, permissions, location
Log and Usage Data
We keep your personal information only as long as we need it for legitimate business purposes (as set out in Section 11 below) and as permitted by applicable law.
In practice, we delete or anonymize your information upon deletion of your account (following the safety retention window), unless:
- we must keep it to comply with applicable law (for instance, some “traffic data” is kept for one year to comply with statutory data retention obligations);
- there is an outstanding issue, claim or dispute requiring us to keep the relevant information until it is resolved; or
- the information must be kept for our legitimate business interests, such as fraud prevention and enhancing users’ safety and security. For example, information may need to be kept to prevent a user who was banned for unsafe behavior or security incidents from opening a new account.
Where RelPip uses machine learning, for example, to help us detect and prevent fraudulent card transactions, and to detect and prevent spam communications on the App (as explained above), we may need to keep personal information for a longer period than the retention periods explained above, to enable the machine learning to work properly. Where this is the case, we always seek to minimize the amount of personal information that is used and we ensure that it is ring-fenced and kept securely from other user personal information. We regularly review the period for which personal information is required for machine learning purposes and delete any identifiable information when it is no longer required.
We may collect information about your device when you use the App including the unique device identifier, device model, operating system, and MAC address.
We may keep track of how you interact with links available on RelPip including third party services and clients by redirecting clicks or through other means. We may share aggregate click statistics such as how many times a particular link was clicked on.
Cookies are small data files that are transferred to your computer’s hard disk and are basically a tool that stores information about website visits, recognizes you and your preferences each time you visit RelPip, and ensures site functionality and enables us to provide the services our members request.
The cookies we collect enable us to learn how people interact with RelPip, which in turn helps us make a better product for you. Cookies store information about your website visits and can recognize you and your preferences each time you visit the RelPip site. They help us to provide a better service to you!
Below is a table to explain RelPip’s cookie functions and why they’re used.
If for any reason you decide that you do not want all of your RelPip activities to be stored you may set your browser and mobile settings to block cookies and local storage devices, but please remember that if you do so, you may not be able to access all of the features RelPip offers.
We use the following types of cookies:
We need to use certain cookies and save data to your local storage devices to ensure our members have the best possible experience. They assist with your navigation of our site, ensuring pages load quickly and respond promptly to your requests.
USE OF INFORMATION.
Our main goal is to ensure your experience on RelPip is positive and that you are able to develop the relationships that will enhance your business. In order to deliver a good experience to you, we may use your profile and other information to:
- offer you our services and features;
- contact you with information about the App (e.g., updates and new offerings);
- personalize the App and the content we deliver to you;
- conduct research and analytics about how you use and interact with the App;
- resolve disputes between you and other Users; and
- investigate fraud, protect our legal rights, and to enforce our Terms & Conditions.
DISCLOSURE OF INFORMATION.
Our policy is to not disclose your Profile Information, except in the limited circumstances described here:
Circumstances where data may be disclosed
Your Consent – If you consent, we may share or disclose your Information, such as when you use a third party web client or application to access your Account.
This could include all data, including all CCPA Categories listed above
Service Providers We engage certain trusted third parties to perform functions and provide services to us. We may share your Profile Information with these third parties, but only for the purposes of performing these functions and providing such services e.g. information technology companies (hardware and software) which provide services to support our products and help us with information security matters.
This could include all data, including all CCPA Categories listed above
Moderators – To monitor activity on the apps and approve content.
Name and user registration details, profile information, content of messages and photographs (CCPA Categories A, B, C, E, and H)
Payment Processing and Telecommunications Companies – That may facilitate payments for our premium services.
Cardholder name, cardholder address, card number, payment amount, transaction date/time (CCPA Categories A, B, and D)
Law and Harm – As we mentioned in the Terms and Conditions, we think it is very important that all RelPip members behave while using the App. We will cooperate with all third parties to enforce their intellectual property or other rights. We will also cooperate with law enforcement enquiries where we are required to by law, to assist where there is an investigation into alleged criminal behavior or to protect the vital interests of a person. This may include preserving or disclosing any of your information, including your Profile Information, if we believe in good faith that it is necessary to comply with a law or regulation, or when we believe that disclosure is necessary to comply with a judicial proceeding, court order, or legal request; to protect the safety of any person; to address fraud, security or technical issues e.g. through anti-spam providers to protect the service from criminal activity or to protect our rights or property or those of third parties. In such cases we may raise or waive any legal objection or right available to us.
This could include any personal data that RelPip holds about you, depending on the nature of the request or the issue that we are dealing with, including all CCPA Categories listed above
Business Transfers -In the event that RelPip undergoes a business transition or change of ownership, such as a merger, acquisition by another company, reorganization, or sale of all or a portion of its assets, or in the event of insolvency or administration, we may be required to disclose your personal data.
This could include all personal data that RelPip holds about you, including all CCPA Categories listed above
Aggregated Information – We may share aggregated information with third parties that includes your personal data (but which doesn’t identify you directly) together with other information including log data for industry analysis and demographic profiling. You may opt-out of receiving marketing messages by using the opt-out mechanisms and links provided in each email.
We ensure these parties must adhere to strict data protection and confidentiality provisions that are consistent with this Policy. Measures are taken to ensure that the data shared is non-attributable to the greatest extent possible.
RelPip does not sell your data.
WHAT OTHERS MAY SEE ABOUT YOU.
Our RelPip members are professionals and we want to make sure they are seen by other professionals to match up with so that their businesses flourish by getting the right referrals. To do this, we have built certain features to facilitate this result. Our App is designed to make it easier for you to connect with other members and to interact with them. If you register or log in to the App using your LinkedIn account, you are authorizing us to access certain LinkedIn account information, including information you make available via LinkedIn, your connections list, current business location and those connections you have in common with other RelPip members. You also understand that your RelPip profile and other information you make available via the App, including information you provide directly or indirectly through LinkedIn (i.e., your LinkedIn photo, your name, age, connections you have in common with other RelPip members and other profile information), may be viewed and shared by RelPip members with individuals who may or may not be members or via third party applications in such RelPip members’ discretion. For example, a member may recommend you as a match to his or her LinkedIn connections by sharing your picture, regardless of whether such connection(s) is also a User of the App. You might share information like the photos and messages you send or upload and any metadata provided with those messages, along with any comments or information you provide in connection with your photos.
When using RelPip, you should assume that anything you post or submit on the App may be publicly-viewable and accessible, both by Users of the App and non-Users of the App. We want our RelPip members to be careful about posting information that will eventually be made public.
If you log in to or access RelPip through your LinkedIn profile, remember to log off LinkedIn when you leave a device in order to prevent other users from accessing your account.
MODIFYING YOUR REGISTRATION INFORMATION.
You may access or modify the Profile Information you provided at any time or permanently delete your account.
When your Account is deactivated, we take reasonable efforts to make sure it is no longer viewable on the App. For up to 30 days it is still possible to restore your Account if it was accidentally or wrongfully deactivated. After 30 days, we begin the process of deleting your Account from our systems. We are not responsible for any information, pictures, comments, or other content that is deleted from our systems resulting from the deactivation of your Account. To prevent abuse and/or misuse of RelPip by a User following termination or deletion of a profile/Account we shall retain such information as we deem in our sole discretion may be necessary to ensure that User does not open a new Account and profile in breach of our Terms and Conditions of Use and to ensure compliance with all laws and regulations. Warning: Even after you remove information from your profile or delete your Account, copies of that information may still be viewable and/or accessed to the extent such information has been previously shared with others, or copied or stored by other Users or to the extent such information has been shared with search engines. We cannot control this, nor do we accept any liability for this. If you have given third party applications or websites access to your personal information they may retain such information to the extent permitted under their terms of service or privacy policies.
Removed and deleted information may persist in backup copies for up to 30 days to enable restoration, but will not be available to others in the meantime.
OUR POLICY TOWARDS AGE.
We want as many professionals as possible to benefit from this app. However, young service professionals should have at least two years experience to be attractive to other members in the community. Under any circumstances, no one under the age of 18 may use the app.
RelPip does not knowingly collect any information about or market to children, minors or anyone under the age of 18. If you are less than 18 years old, we request that you do not submit information to us. If we become aware that a child, minor or anyone under the age of 18 has registered with us and provided us with personal information, we will take steps to terminate that person’s registration and delete their Registration Information from RelPip. If we do delete a profile because you violated our no children rules, we may retain your email and IP address to ensure that you do not try to get around our rules by creating a new profile.
CHANGES TO THIS POLICY.
RelPip is committed to taking commercially reasonable security measures to help protect your information against loss, misuse and unauthorized access, or disclosure. We use reasonable security measures to safeguard the confidentiality of your personal information such as secured servers using firewalls.
Unfortunately no website or Internet transmission is ever completely 100% secure and even we cannot guarantee that unauthorized access, hacking, data loss or other breaches will never occur, but here are some handy tips to help keep your data secure:
- Please make sure you log out of your Account after use as you never know who may stumble onto your Account!
- Please don’t share your social media password with anyone else!
- Change your social media password periodically.
If you ever think someone has had access to your social media password, please report it to the relevant social media platform and change your password immediately. We cannot guarantee the security of your personal data while it is being transmitted to our site and any transmission is at your own risk.
WE EXPRESSLY DISCLAIM ANY REPRESENTATION OR WARRANTY, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO ANY BREACHES OF SECURITY, DAMAGE TO YOUR DEVICE, OR ANY LOSS OR UNAUTHORIZED USE OF YOUR REGISTRATION INFORMATION OR OTHER DATA.
THIRD PARTY ACCOUNTS.
If you have registered with RelPip using a third party social media platform, such as LinkedIn, your RelPip profile will be available to all Users of RelPip.
Remember that when you register with a third party, you are also giving them personal information, so we recommend that you read their privacy policies as RelPip does not control how they use their information.
If you have registered on one of these third party websites, such as LinkedIn, or you have verified your Account via a third party website, we may connect your RelPip profile with your profile on such website. We may do this by way of new products and applications which we introduce from time to time.
If you have created a RelPip profile through a third party website and you do not want to link your RelPip profile to your profile on the third party website, RelPip cannot amend these settings. Please visit the application settings on your third party website profile and follow the instructions to remove the RelPip access permissions.
We only use the APIs, OAuth Tokens, Widgets, or other means provided by the applicable Social Media Account to integrate your Social Media Account with our App. As such, we only receive the limited information that each Social Media Account permits to be transferred.
YOUR CALIFORNIA PRIVACY RIGHTS.
For users who are California residents, you have the following rights (in addition to those listed at section 11 below) under the California Consumer Privacy Act, and you have the right to be free from unlawful discrimination for exercising your rights under the Act:
- You have the right to request that we disclose certain information to you and explain how we have collected, used and shared your personal information over the past 12 months.
- You have the right to request that we delete your personal information that we collected from you, subject to certain exceptions.
California’s “Shine the Light” law, Civil Code section 1798.83, requires certain businesses to respond to requests from California customers asking about the businesses’ practices related to disclosing personal information to third parties for the third parties’ direct marketing purposes. If you wish to find out about any rights you may have under California Civil Code section 1798.83, you can write to us at firstname.lastname@example.org .
In addition, under California law, operators of online services are required to disclose how they respond to “do not track” signals or other similar mechanisms that provide consumers the ability to exercise choice regarding the collection of personal information of a consumer over time and across third party online services, to the extent the operator engages in that collection. At this time, we do not track our Users’ personal information over time and across third-party online services. This law also requires operators of online services to disclose whether third parties may collect personal information about their users’ online activities over time and across different online services when the users use the operator’s service. We do not knowingly permit third parties to collect personal information about an individual User’s online activities over time and across different online services when using the App.
does RelPip protect my personal data?
RelPip has implemented appropriate security measures to protect and prevent the loss, misuse, and alteration of the information under our control, including your personal data. Our technicians at RelPip work hard to ensure your secure use of our site.
While we take reasonable precautions against possible security breaches of our website, member database and records, no website or Internet transmission is completely secure and we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. We urge you to take steps to keep your personal data safe (including your password) and to log out of your account after use. If you lose your password or give it out, or another service provider that you use suffers a data breach and you have used the same credentials with that service provider as you have with RelPip, your personal data may be compromised. If that happens, please report it to email@example.com
Where is my personal data kept?
We want you to be able to access RelPip wherever you happen to be in the world. To enable us to provide that service, we operate through a network of servers in the US. The hardware is located in third-party data centers. If you want more information relating to the nature of the safeguards we have in place, please email firstname.lastname@example.org
Does RelPip collect any other personal data about me?
If you contact our Customer Support team, we will receive your email address, and may track your IP address, as well as the information you send to us to help resolve your query. We will keep records of our communications with you, including any complaints that we receive from you about other users (and from other users about you) for 6 years after deletion of your account.
Does RelPip use my personal data for any other purpose?
We may use material that you post on the open access areas of RelPip in advertising and promotional materials. We believe these uses are in line with our legitimate interests in enabling us to improve our site and better tailor your online experience to meet your needs. If we intend to do this, we will contact you for your prior approval.
From time to time we may run surveys for research purposes and we may contact you to find out if you would like to take part. We may also contact you to find out if you would like to take part in marketing campaigns. Such surveys and marketing campaigns are optional and more information will be provided at the point of contact. We may also contact you for feedback purposes. If you do not wish to be contacted to take part in a survey or marketing campaign, please contact us at email@example.com .
We use your personal data to resolve disputes, troubleshoot problems and enforce our Terms and Conditions of Use.